August 20, 2021: The Tata Communications report, “Leading in a Digital-First World; Enabling Success with the Right Mindset, Ecosystem and Trust”, highlights challenges of enterprise as they try to go digital-first.
The Report very  identifies gaps and addressal for enterprises in their digital transformation journeys to be in three areas:
Commit to a digital-first operating model: 44% were not successful in delivering a digital-first operating model for their ecosystem. To address this, real benefits of digital transformation requires organisations to go far beyond shifting some business processes online. They need a coherent digital operating model that over time reimagines every core channel, process and service offering to maximise the digital opportunity.
Create quality user experiences with a hyperconnected ecosystem: 91% enterprises admit that they are not able to provide high-quality digital experiences for their customers, employees and business partners. They concur to having only a patchwork of different digital strategies and processes across their organisations. To move up the value chain, a digital-first strategy focusing on agility, control and security is critical. Enterprises must move away from legacy processes and embrace ‘being hyperconnected’ and delivering high-quality, secure and frictionless collaboration for all stakeholders across the entire ecosystem.
Central to a digital-first business is security and trust: 49% enterprises affirm cyber security to be the most important aspect of their digital strategy to continually improve and 34% enterprises rate themselves poorly at delivering an agile operating model. This is a stumbling block on their ability to innovate and adapt faster than their competition. As cyber threats and regulatory demands gain centre stage in the new world enterprises must continue to win trust, businesses must stay vigilant and invest proactively to safeguard all stakeholders.
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