Global Managed Services Report from NTT

21st April 2021
Global Managed Services Report from NTT

April 21 2021: The 2021 Global Managed Security Services report by NTT Ltd shows that while the pandemic has certainly brought about huge change for many, enterprises have and will continue to broaden their investments in digital transformation in spite of what has happened, not because of it.
A few key insights:
-87.3% agree COVID-19 has accelerated their digital transformation strategy
-89.2% of business and IT leaders agree COVID-19 has caused significant changes to their operating processes|
Speed and agility as a core component of technology strategy is most strongly supported by operational teams (69.6% say it’s very important), while just 53.4% of IT teams agree the same  |
India findings
The report consists of India specific data too which states that in the past 12 months, Indian organizations’ demand for agility has been both unprecedented and accelerated.
Research highlights:
-94.6% of organizations in India agree their overall technology strategy is either fully or partially aligned to their organization’s business strategy needs
-Currently, 74.6% of organizations in India have more than 25% of their IT managed by service providers. And while this number will drop slightly to 72.0% over the next 18 months, the percentage of organizations who expect to have 75% or more of their IT managed by third parties will more than double from 12.0% to 28.0% 
-Cybersecurity is ranked only 6th of 12 technology priorities. Improved IT service delivery will be a priority for most (73.3%) organizations in India.  

Link to the full report here