Mumbai, October 10 2015: Global provider of Business Process Management (BPM) services, WNS (Holdings) Ltd has launched a suite of solutions for the travel and leisure industry.
The solutions leverage high-end embedded analytics, automation and web-based “on-demand” infrastructure, to encompass multiple sectors of the travel and leisure vertical, including airlines, Online Travel Agencies (OTA), Travel Management Companies (TMC), hotels, cruise lines and car rental companies.
The technology solution suite includes:
RePAX - An automated, on-demand, passenger experience solution, which helps airlines and OTAs transform travel disruption handling. It is an end-to-end customer experience solution that re-books passengers in case of delayed or cancelled flights, and automatically makes corresponding changes in their hotel booking, calculates refunds, sends out instant status alerts to passengers and airline companies during flight disruptions. RePAX re-books passengers 25 times faster as compared to a manual process.
Q-Bay - A fully automated, hosted queue management platform for multi-location, account and GDS environments. This platform enables a single centralized view to the entire operations spread across multiple geographies with real-time distribution of work across centers dynamically to manage high-transaction volume periods. Q-Bay drives efficiency, increases productivity and reduces operational cost.
SmartPro – The first-of-its-kind fully-automated, web-enabled proration engine that helps airlines make better revenue management decisions. It is an SIS-compliant solution that enables airline companies arrest leakage and improve interline process efficiencies.
Verifare Plus - A comprehensive fare audit platform with inbuilt high-end analytics that will significantly transform the revenue recovery strategy for airline companies. Verifare PlusSM not only plugs revenue leakages, but also proactively helps prevent losses. It offers end-to-end audit services across the ticket lifecycle for all types of fares sold world-wide, through any type of distribution channel.
Says Keshav R. Murugesh, Group CEO, WNS:“The travel industry needs bold new ways of addressing operational pain points and staying ahead of the curve. WNS is delighted to announce the launch of a new suite of technology and analytics-enabled solutions for the travel and leisure industry. We believe that this solution suite born out of domain expertise and experience with leading travel industry players will enable growth strategies for businesses.”