Amadeus to power Air India's passenger service platform

06th July 2022
Amadeus to power Air India's passenger service platform
From left Air India and Amadeus officials: Nipun Aggarwal, Chief Commercial Officer, Air India, Campbell Wilson, Chief Executive Officer & Managing Director, Air India, Cyril Tetaz, Executive Vice President, Altéa, Amadeus Javier Laforgue, Executive Vice President, Travel unit & Managing Director for Asia Pacific, Amadeus exchange documents

July 6 2022: The Tata Group  which recently acquired Air India has selected  Amadeus to power its passenger service platform.
Air India is implementing the full Amadeus Altéa PSS suite, including components ranging from revenue management, revenue accounting, retailing, and merchandising, website, mobile and frequent flyer program management.
The platform delivers a modern and efficient reservations solution to customers and travel partners. The advanced system will also equip Air India with technology that will enhance its operational efficiency.
Says Nipun Aggarwal, Chief Commercial Officer, Air India:  “We are adopting several cutting-edge technology solutions to transform Air India’s customer experience. Amadeus Altéa PSS is the first of many such initiatives to transform Air India. We look forward to working with the teams at Amadeus to deliver on our vision.” 
Adds Cyril Tetaz, Executive Vice President, Altéa, Amadeus: “We are honored to be the technology partner for Air India as the carrier undergoes an ambitious transformation. India is an important market for Amadeus and we have our second largest R&D center located there. This will enable close innovation with Air India. Our advanced technology solutions will provide the building blocks for Air India to deliver smooth experiences for its passengers.”
Air India has a fleet of 117 aircraft, and in addition to a robust domestic network, the carrier occupies a unique international footprint ranging across geographies, including North America, Europe, and the Middle East.
Spain-headquartered Amadeus’ solutions connect travelers to the journeys they want through travel agents, search engines, tour operators, airlines, airports, hotels, cars and railways.