By Vidhu Nautiyal, Co-Founder and Chief Revenue Officer, CloudConnect Communications
November 29, 2022: Dynamism in the technology sector has always been the magnet for investment and innovations. With the introduction of the 5G, businesses are now eager to investigate the possible effects/benefits of the new tech on unified communications as a service as it develops (UCaaS). This new technology has the potential to completely change the way we interact and might have a significant impact on the UcaaS market, especially in terms of speed and dependability. Additionally, the companies will profit from cutting-edge technologies like virtual and augmented reality, providing a more immersive and engaging experience to the audiences.
In 2021, the market for unified communication as a service was valued at USD 29.54 billion and is expected to develop at a 14.63% CAGR from 2022 to 2028, reaching USD 76.84 billion by the end of that year. One of the main drivers propelling the growth of the unified global communications as a service market is the increasing use of video conferencing and video communications techniques, and the expansion of the much sort after artificial intelligence (AI).
Furthermore, as a result of the world's increasing propensity to adopt the hybrid working model, the market for unified communication as a service will expand significantly during the next few years. The brands are now concentrating on offering cross-functional communication tools to ensure effective collaboration and to have a crisis management plan ready in an emergency like the Covid-19 pandemic. Companies are readily adapting to the platforms used during the pandemic's outbreak to keep the workflow going venturing into the hybrid model.
What is 5 G-enabled Unified Communications?
UCaaS is a cloud-based platform offering flexible, subscription-based enterprise communication services like voice, video, instant messaging (IM), and present data. In addition, users of UCaaS may anticipate a more immersive, responsive, and pleasant communication experience thanks to the super-fast bandwidth and low latency of 5G.
For instance, UCaaS users can take advantage of high-definition (HD) video calls that are incredibly clear and lag-free, thanks to implementing fifth-gen networks. They will be reassured about dropped calls or slow responses when working in real-time collaboration with co-workers utilising IM and collaboration technologies. Brands will also benefit from advanced features like conference calls and virtual reality (VR) meetings.
The influence of 5G on UCaaS goes beyond just improving the communications service quality. Fifth-generation networks' lightning-quick speeds and minimal latency will make it possible for companies to migrate more of their activities to the cloud. As a result, they will be able to cut expenses while boosting productivity and agility.
The fifth generation of wireless technology's incredible speed and dependability are two primary advantages. Calls, movies, and other forms of communication will thus be more lag-free, pixel-free, and fluid. A 5G device's speed can be up to 20 times faster than a 4G device's when comparing 4G and 5G technologies. Increased speeds and efficient data processing will enable UCaaS platforms to process a significant quantity of data at breakneck speed.
Because 5G employs standard protocols across all network types, deploying and managing devices and applications is simpler. Fifth-generation technology makes it simpler to trace who is using what and when by enabling centralised control of devices and users through speedier data processing. In the future, it might provide better network coverage, allowing UCaaS users to connect from remote areas without suffering from call quality issues.
Challenges
Even though 5G has many benefits, there are a few possible issues that businesses should be aware of. Fifth-generation networks are still in the early stages of development and infrastructure needed for efficient usage of services is not even close to the finish line. Also, businesses will have to verify whether their locations will be covered because 5G network coverage is still sparse.
Fifth-generation gadgets still cost a lot, so affordability will a huge factor in the success story of the
new technology. Adding to the list, brands will need to conduct their due diligence before investing in the software and applications as data security is still one of the major concerns around the 5G.
Conclusion
Every network generation creates new opportunities for innovation, and the 5G network will significantly increase the possibility of unified communications. It has always been crucial to the transformation of businesses. Brands will now be more responsive and capable of meeting urgent business needs thanks to 5G technology and the power of cloud services. Organisations' ability to use the possibilities of new technologies will depend on how well the present architecture can be customised. 5G-enabled cloud environments will revolutionise how companies conduct business. To assist them in transforming and unleashing the power of technology through unified communications enabled by 5G, we boost numerous ISVs and start-ups in this area.
CloudConnect Communications is India's first Enhanced Communications Network offering secure mobile-first Business Communication Systems.