New Delhi, January 17, 2013: India’s leading telecommunications service Reliance Communications provider has turned to Alcatel-Lucent for providing end-to-end network managed services in Eastern and Southern India up to 2020.
The contract is worth over $ 1 billion and is aimed at delivering world-class, seamless voice and data communications services to RCOM customers.It is also India’s first fully integrated strategic agreement and one of just-a-few globally, to meet the fast evolving customer demand for communications applications and services in one of the world’s most dynamic telecom markets.
To enable the new model, Alcatel-Lucent will set up and operate next-generation OSS (operations support systems) and introduce advanced real-time optimization tools to improve network performance across Reliance’s wireless, wireline, long-distance, fiber and utilities’ functions. RCOM and Alcatel-Lucent will work together to create the pathway required by the emerging demands for data-driven and multiple device-led usage of communication solutions and applications by Indian telecom customers.
Says Gurdeep Singh, Chief Executive Officer, Wireless Business, Reliance Communications: “We are happy to announce our new partnership with Alcatel-Lucent, which is a transformative leap from the limited scope and vision of traditional outsourcing of services. This will enable Reliance Communications to take the lead in offering next generation telecom solutions that will meet and exceed the expectations of our customers, and help them to transit from voice-led usage to a seamless data experience across multiple devices and platforms.”
Adds Rajeev Singh-Molares, President, Asia-Pacific with Alcatel-Lucent: “This business association is an extension of our long-standing relationship with Reliance Communications, and our commitment to India. It also demonstrates our renewed focus on managed services as we apply greater selectivity on more value-added contracts. The enormous scope of this agreement will bring a wide variety of skills, expertise and hands-on know-how that we can leverage for the benefit of others.”
As part of the agreement between the companies, Alcatel-Lucent will support Reliance Communications with a wide range of services including operations support system (OSS) integration, services such as benchmarking and radio frequency coverage testing, and service delivery management.Alcatel-Lucent will also be responsible for network performance and ultimately service quality, with the goal of increasing customer satisfaction and retention. Alcatel-Lucent will also work closely with Reliance Communications to identify opportunities to introduce new services and expand existing businesses to help realize the full potential of its network.
The agreement between Alcatel-Lucent and Reliance Communications is the first for converged wireless/fixed-line contract in India, and one of only a handful in the world.