Kerala creates helpdesk to support her e-gov apps for grassroots government

08th September 2011
Kerala creates helpdesk  to support  her e-gov apps for grassroots government
Kerala Minister for Panchayats & Social welfare, M K Muneer ( centre), inaugurating the help desk for local self governing bodies. He is flanked by Dr. M Samsuddin, Executive Chairman & Director, Information Kerala Mission and M A Vaheed MLA, Kazhakoottam Legislative Assembly (Sep 5 2011). Inset screen grab of Welfare pension portal.

The southern state of Kerala has set up a  help desk ( telephone no.  0471-2579779) to provide technical assistance with different software applications developed for local self governing bodies by Information Kerala Mission.

The help desk is based on VoIP technology and is set up at theIKM head quarters for providing technical support to all queries related to application software deployed in the local bodies and hardware and networking issues that emanate from the local bodies across Kerala. Call tracking and call logging is possible by using this system, which will enable the experts to follow up the call and thus ensuring customer /caller satisfaction. Currently this team provides support during office hours but this will soon be a 24X7 service.

The help desk was inaugurated earlier this week by Dr. M.K. Muneer, Minister for Panchayats & Social welfare at a function held to launch a suite of e-governance applications.  
The Minister also inaugurated a special portal to help panchayath ( village governing unit) employees with their provident fund administration (  ) and launched the revamped IKM website (  ). Thiruvananthapuram Corporation’s Deputy Mayor  G Happykumar inaugurated the Social Security Pension Website – another first in a state thaty has gone further than most Indian states in e-nabling its citizen-facing services (  )September 9 2011