Skillsoft launches Conversation AI Simulator CAISY

19th September 2023
Skillsoft  launches Conversation AI Simulator CAISY

September 19, 2023:  Leading platform for transformative learning experiences – Skillsoft  has announced the general availability of Skillsoft CAISY (Conversation AI Simulator), an enterprise AI-powered skills trainer.
Harnessing OpenAI’s advanced technology, CAISY provides businesses with an experiential and emotionally safe training environment where employees can simulate important workplace conversations and develop critical communication skills to become more effective leaders.
For a few days we carry the YouTube video on CAISY in our Tech Video spot on home page. Later find it  here
Leveraging Skillsoft’s deep library of proprietary content and experience delivering coaching at scale, CAISY enables employees to practice essential, yet often challenging, scenarios related to employee performance management, customer negotiations, customer service challenges, and much more. CAISY not only facilitates these dialogues, but also offers immediate, personalized feedback and recommends tailored Skillsoft courseware to guide development. To ensure fairness, prevent bias, and deter inappropriate responses, each interaction with CAISY is monitored for potential abuse, context, and accuracy. This blend of innovation and governance creates a safe and effective learning experience that equips the workforce with vital interpersonal skills and improves confidence, company culture, and business outcomes.
“Leading organizations understand that continuous and dynamic training is critical for the development and advancement of interpersonal and leadership skills. However, these trainings historically have been difficult to develop and conduct given the staffing required to manage these programs,” said R “Ray” Wang, Principal Analyst and Founder, Constellation Research. “Now with the power of AI, every organization can enable employees and managers at all levels to not only practice these skills, but also receive feedback in real-time in their own private session. These AI based tools will transform and democratize interpersonal skills development for organizations of all sizes and industries."
“Generative AI is one of the most significant technological advancements of our lifetime and we recognize the challenge organizations and employees face as it transforms how they work, and in-turn, what and how they need to learn,” said Jeffrey R. Tarr, Chief Executive Officer, Skillsoft. “Every aspect of generative AI – from development to governance – relies on humans and human skills. We’re proud to unveil these new learning experiences, tools, and curricula that help businesses build the skills required to make the most of this uniquely human moment.”