Bangalore & HongKong, December 17 2021: India’s top IT services company, Tata Consultancy Services (TCS), has been selected by the Hong Kong-based global airport hospitality services provider Plaza Premium Group (PPG, to develop an end-to-end digital platform that will improve customer experience and operational excellence at its 70 airport locations that serve 20 million passengers annually.
Leveraging its deep domain knowledge of the air transport sector, TCS is creating a first-of-its-kind customized Passenger Services Technology Platform for PPG.
New passenger tech platform
The new platform will enhance customer experience by simplifying reservations for various services at PPG’s lounges and other hospitality outlets. It is also expected to improve sales and marketing, customer engagement, back-of-house command and control, manpower management, training, and the entire operation information management system, creating a 360-degree service delivery scope. The platform will integrate into the larger B2B partner ecosystem enabling seamless product offerings, selection and service integration, enhance the airport hospitality experience, and reinvigorate business growth.
The platform is expected to be first deployed at Bangalore International Airport Limited in early 2022.
Says Olivia Chang, Chief Information Officer, PPG:
“Plaza Premium Group is committed to creating world-class, seamless airport hospitality experience for global travelers. In the new travel era where technology is core to the customer experience, we see the investment in building our own technology capability instrumental to address evolving customer expectation. We are excited to partner with TCS, a leader in its field, to develop an end-to-end passenger services technology solution that is first in the market.”
Adds Girish Ramachandran, President, TCS Asia Pacific: “We are delighted to partner with Plaza Premium Group to develop a future-ready technology platform that is helping revolutionize the air travel hospitality experience, just as the world is re-emerging into a back-to-travel landscape. With the new platform developed by TCS, PPG is better enabled to deliver an outstanding customer experience, receive better business intelligence, and drive growth worldwide. We look forward to growing this partnership further globally.”
A part of the Tata group, India's largest multinational business group, TCS has over 528,000 of the world’s best-trained consultants in 46 countries.