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Investment in technology paid off handsomely during Covid, finds Accenture study

Bangalore, April 29 2021: Leading companies that amplified their technology investments during the COVID-19 pandemic have significantly extended their growth advantage over competitors, according to a new study by Accenture. The research reveals that technology has undeniably become indispensable to business success and directly enables companies to not only survive, but even thrive during one of the most disruptive times in history.
The report, “Make the Leap, Take the Lead,” shows that by stepping up investments in cloud, artificial intelligence (AI) and other technologies, ‘Leaders’ are now growing revenue at five times the rate of ‘Laggards,’ exceptionally higher than the doubled growth rate Leaders reported just a few years ago. In sharp contrast, many Laggard companies just recently invested in newer technologies for the first time, largely to maintain business and technology operations during the pandemic. This put Laggards even further behind and in the position of playing catch-up.
A new category of companies has emerged: Leapfroggers (18% of the entire sample). This group stands out in their ability to quickly master the balance between systems strength and increased innovation. Leapfroggers compressed their digital transformations into a shorter time frame through an aggressive and progressive technology strategy that converted the challenges of the past year into business opportunities and advantage.
“Our research scored companies on their ‘Systems Strength’ — a measure of technology adoption, application of technologies at scale, and organizational and cultural readiness for tech-enabled innovation. Strong Systems Strength, combined with a “Flip Size” that substantially pivots IT budgets towards innovation, enables Leaders to greatly extend their growth over Laggards,” said Ramnath Venkataraman, global lead, Integrated Global Services, Accenture Technology. “Meanwhile, Leapfroggers also show tremendous progress by maintaining Systems Strength and infusing innovation across the enterprise. In fact, Leapfroggers are now growing their revenue at four times the rate of Laggards.”
The report surveyed 4,300 respondents and assigned a score based on Systems Strength and Flip Size. The study determined which companies were ‘Leaders’ (top 10% of entire sample), Leapfroggers (18% of sample) and ‘Laggards’ (bottom 25%) and looked at the financial performance of each group.
Says Annette Rippert, group chief executive, Strategy & Consulting, Accenture: “This report shows that leaders are adopting innovative technology earlier and investing more frequently than their peers. These leaders focus not only on the implementation of new technology, but the critical steps needed to ensure successful scaling across the enterprise, including new agile ways of working, making important changes to reinforce an innovation-led culture and upskilling their workforce. Each of these actions result in creating new sustainable value for their stakeholders.”
The report shows that evolving technology strategies deliver greater success when companies master these three imperatives:
Replatform to the cloud to build Systems Strength, reducing redundant technologies and disconnected data across the IT stack, while gaining computing power and flexibility. For instance, 80% of Leapfroggers had adopted some form of cloud technology by 2017, but that figure rose to 98% by 2020.
Reframe to an innovation-first technology strategy. Leapfroggers excel at shifting their mindset and viewing potential downturns as opportunities to innovate with new technology. Scaling new innovations became the top priority for Leapfroggers during the pandemic, and 67% seek to aggressively increase revenue from non-core business lines.
Reach by expanding access to technology across internal business functions and embrace a broader value agenda by addressing personalized employee upskilling, well-being, and mental health. Nearly two-thirds (65%) of Leaders prioritize employee happiness by providing digital-based flexible work arrangements, compared to just 43% of Laggards.

Over 70% of Leaders increased investments in cloud security and 68% in hybrid cloud. Leaders also dug deeper into Internet of Things technology (70%) and AI and machine learning (59%). Building a foundational cloud platform delivers the costs savings to help flip IT budgets from maintenance to innovation. Both provide a sound basis for aligning technology strategies with business goals that drive 360-degree value for multiple stakeholders across the enterprise.
Leapfroggers transformed their technology strategies and priorities in a short time frame, using the crisis to increase the use of advanced and emerging technologies by 17% and scaling technology across their enterprises. Leapfroggers also fostered thoughtful organizational change to take further advantage of these technologies and compressed their transformations from years to months.