Bangalore, April 8 2021: Global leader in cloud and contact centre solutions, Genesys has announced new features in Genesys Cloud in India by enabling businesses to keep their interactions and data located within the country.
This enables organisations in highly regulated industries with stringent compliance and security standards, such as healthcare, financial services and government, to keep their data in India.
Genesys Cloud is compliant with Indian government regulations relating tolocal Private Branch Exchange (PBX) for domestic call ingress, no toll bypass, Call Detail Record (CDR) data and call recording to be stored and available in the country, thusallowing enterprises to handle all customer interactions originating from within the country and outside.
With a connection to the Amazon Web Services (AWS) Asia Pacific (Mumbai) Region, Genesys Cloud is now available in 10 AWS Regions globally. Genesys Cloud provides multi-national organisations with dispersed contact centre operations advanced flexibility, redundancy and scale
Genesys has supported Indian businesses for more than 16 years, with customers such as ICICI Bank, Cleartrip and Tata Sky. Now, with a local data centre, the company is positioned to help more organisations take advantage of the reliability and security of Genesys Cloud, an all-in-one solution and leading public cloud contact centre platform.
The company has more than 500 employees across India, with the company’s second-largest R&D centre located in Chennai.With a local workforce representing product management, professional services, customer care, engineering, finance and sales, Genesysis developing innovative and cutting-edge customer experience technology in India to support the global market and enabling its local customers to be self-reliant on solutions co-created in the region.