US-based customer service leader, Sykes, opens its 3rd excellence centre in Hyderabad

20th October 2020
US-based customer service leader, Sykes, opens its 3rd excellence centre in Hyderabad

Hyderabad, October 20, 2020: Global digital marketing and customer service outsourcer Sykes, has  opened its third Indian  Centre of Excellence in Uppal, Hyderabad.
Sykes have been in operation since 2006 and this site is their third in Hyderabad, and fifth in the country The new site adds a massive workspace of nearly 33,000 sq. ft. accommodating the growth of 450 new positions by the end of 2020.
With a combined total space of 100,000 sq. ft., including their two existing sites in Hyderabad and another two in Bengaluru, SYKES can now accommodate its rapidly growing workforce in India. They are now more than 1,500 strong, creating intelligent customer experiences, and serving clients and brands for different industries including Banking, Communication, Technology, Telecom, Retail, and Small & Medium businesses through multiple channels.
Said Sykes  India’s Country Head,  Dishant Bhojwani: “As we step into the next phase of Sykes’ growth, we are focused on continuously scaling to address the needs of our business partners around the world. India, and Hyderabad in particular, is an important centre for us. We are committed to invest and create world-class employment opportunities for the country’s top talents while helping our client partners optimize the lifetime value of their customer relationships. We achieve that through building an intelligent customer experience that attracts, converts, engages, and retains customers. Increasing investments for infrastructural development is a catalyst to support both our client’s and their consumer’s rapid acceleration of Digital transformation.|
A separate game zone has also been created in the facility to boost employee energy and productivity while at work. The facility also provides a first-aid room for medical emergencies, and a separate prayer room to accommodate employee needs.
Sykes  is also committed to being sustainable, integrating the advocacy in the design of their newest centre through energy and water conservation efforts. Motion sensors were installed to save electricity, and they have also replaced the conventional tube lights with LED bulbs in their common areas. The facility also installed ARA system for the AC chillers (automated tube cleaner) to increase the efficiency, thereby requiring lesser power. Other efforts include installation of solar panels for streetlights to ensure lesser usage of fossil fuel-generated power, as well as providing water aerator in taps to conserve water usage. Rainwater harvesting pits were also installed so they can reuse the water for plants.