Robotic Process Automation is key to workforce productivity, suggests BluePrism study

Bangalore, August 20 2020: Global leader in intelligent automation,  Blue Prism   has  released results from their annual global survey into the digitisation of the workforce. The survey reveals that 84 percent of business leaders in India see robotic process automation (RPA) as essential to helping increase workforce productivity, a situation heightened by the COVID-19 pandemic.
The India findings are based on research conducted with 600 local knowledge workers and senior IT business leaders. These findings are part of a global research study titled “The Impact of a Digital Workforce on Business Agility and Survival,” which surveyed more than 6,700 knowledge workers and senior IT business leaders across 13 countries.
96 percent of business leaders in India have stated that RPA will be essential in helping to achieve this, while 79 percent said that the technology will be critical for the business to remain competitive in an increasingly turbulent economic environment. In addition, 92 percent of business leaders stated that they will embrace automation by extending these capabilities throughout their organisations, and 91% of knowledge workers have already indicated that their employers will provide opportunities for new skills when the technologies are introduced. 
Compared to other markets, Indian Enterprises are still predominately using Robotic Desktop Automation (RDA) / Attended Automation to automate tasks which runs on desktops without proper controls and governance within their organisation. Most of the Large Indian Enterprises have realised that their investments has given them either a negative or single digit ROI over 3 years period because of hidden costs, so most of the digital transformation leaders in India are either replacing their existing automation tools with matured and secured enterprise class unattended RPA platform offering secure “Human in the Loop” features or adopting a dual vendor strategy to protect their existing investments.
Currently the Indian market is still dominated by automation vendors who started with attended automation and recently built a siloed unattended features to scale themselves to become a RPA vendor, unfortunately both their attended and unattended features operate in silos and require huge development efforts, additional license cost and pose major migration challenges to get them to work together or upgrade from attended to unattended automation. However, 99 percent of business leaders in India have indicated that they have plans to extend their automation programmes, as 74 percent also stated that their staff still spend too much time on administrative tasks. To achieve this, business leaders in India will need to adopt enterprise grade RPA solutions that enable them to scale their automation programmes in a safe and secure way.
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“Intelligent automation is more important than ever in driving business resilience and success,” says Jason Kingdon, Executive Chairman and CEO, Blue Prism. “These survey results validate how employees and business leaders alike see a digital workforce forever changing the way they work and compete. The potential of this technology is only limited by your imagination, as intelligent automation is at the centre of enabling digital transformations for large scale enterprises. Soon, organisations will consist of one-third digital workforce, one-third employees, and one-third infrastructure, as the future of work is only accelerating due to the COVID-19 pandemic.”
Peter Gartenberg, Managing Director and President, Indian Subcontinent, Blue Prism, commenting on the results said: “The results from this year’s survey clearly show that executives across India are looking to embrace the latest technologies as we rapidly shift to a digital first world that has been fast tracked by COVID-19. RPA and automation technologies will not just play an essential role in this transition, they will also enable Indian companies to revolutionise their workforces to adapt, grow and thrive in the new working world that will emerge once the pandemic subsides.”
Access the full report findings here.