Opensignal study finds pluses and minuses in the Indian mobile experience

07th April 2020
Opensignal study finds pluses and minuses in the Indian mobile experience

London, April 7 22020: UK-headquartered independent mobile analytics company Opensignal    has just released a report on the mobile network experience in India.
The report suggests that while  users experienced the best video experience on the Airtel network,  voice saw tight competition between the four leading operators.  Reliance Jio dominates  the 4 G landscape, while Vodafone provided the best upload speeds.
Highlights of the report:

  • Users continue to enjoy the best Video Experience on Airtel’s network.The operator maintained its lead and upgraded its rating from Fair (40-55) to Good (55-65). Vodafone also joined Airtel in the Good rating category. We recorded the highest increase on its network, as the operator boosted its score to close the gap on the market leader. This means that users on both these networks now experience faster video load times and fewer interruptions during playback while streaming videos on their smartphone using mobile data services.
  • Jio and Idea as they came toe-to-toe, and ended up in the Fair ratings category. A Fair rating is characterized by sluggish load times and frequent stalling, most notably on higher resolutions. Meanwhile, the Video Experience observed by users on the 3G-only network, BSNL, remained in the Poor category.
  • In Voice App Experience, we saw tight competition between four key operators. Airtel was slightly ahead of the pack and won the award in this category. The operator boosted its score to push it from a Poor rating into an Acceptable rating, and to overtake Vodafone for first place. An Acceptable rating means users are satisfied and generally able to comprehend without repetition.</p>"
  • Idea, Jio and Vodafone remained in the Poor rating bracket. This means that our users' Voice App Experience on these networks will be marred by frequent distortion, clicking sounds or silence experienced during the call.
  • Opensignal’s Voice App Experience measures the quality of experience for over-the-top (OTT) voice services — mobile voice apps such as WhatsApp, Skype, Facebook Messenger, etc.
  • Airtel once again won our Download Speed Experience award, but rivals Vodafone and Idea have begun whittling away at its sizable lead. Vodafone and Idea’s overall download speeds grew by a little more than 1.5 Mbps to 9.5 Mbps and 9.2 Mbps, respectively, since our last report, while Airtel’s Download Speed Experience grew by almost half a megabit. Airtel still has a slight lead, but if this trend in download speed growth continues, Airtel will soon be challenged by one of its rivals for this metric. On the other hand, Jio was relatively far behind at 7.3 Mbps, and BSNL took the last spot with 2.9 Mbps due to its 3G-only capabilities.
  • Vodafone won the award in this category with an overall Upload Speed Experience score of 3.9 Mbps. Both Vodafone and Idea continue to have a fairly comfortable lead — nearly 24% faster than Airtel, 42% faster than Jio, and three times faster than BSNL.
  • Upload speed is becoming increasingly important in mobile services, as social media, social sharing and video chat apps become more widely used. Mobile users are moving away from content consumption to content creation, which gives operators with the fastest upload speeds a distinct advantage.
  • Airtel won our Latency Experience award with an average response time of 54.1 milliseconds, while our ex-winner in this category, Jio, trailed closely behind at 56.3ms, but its users average response time worsened by 2.1ms since our last report. That said, our Vodafone users observed the highest improvement of 3.6ms to score 60.6ms. Latency Experience measures the response time of a network (the lower the score the better), and it is a key factor in determining how real-time communications and gaming applications perform on mobile connections.
  • Jio continues to dominate 4G Availability in India. The operator once again won the award with a commendable score of 98.2%.Having said that, all three of its rivals are making big strides to close the gap with the leader since our last report. Jio also won our inaugural 4G Coverage Experience award in India, while Airtel finished second with 6.8 points. Opensignal’s 4G Coverage Experience metric is a measure of how our mobile subscribers experience 4G coverage on an operator’s network. Measured on a scale of 0-10, it analyzes the locations where customers of a network operator received a 4G signal relative to the locations visited by Opensignal users of all networks.

Read the full report here