Mumbai December 5 2019: Infrasoft Technologies’ (InfrasoftTech) Mixed Reality (MR) technology is set to simplify Customer authentication processes in banks.
The extensive process of performing thorough background checks on customers which earlier will improve security, curb frauds and enhance the digital customer experience.
The MR-enabled eye gears will simulate the bank branch experience wherein banking executives will be able to scan the face of a customer and after authentication, get access to their banking portfolio in one sight.
InfrasoftTech has also introduced a host of other solutions with the launch of its Mixed Reality Channel within its Kiya.ai Omnichannel & Open Banking solution which enables a user to access information in 3D view with the use of touch, speech, or hand gestures, anytime and anywhere. These latest tech-solutions from the company will act as a game-changer for banks and financial institutions to deliver enhanced customer experience by leveraging Artificial Intelligence, IoT and analytics.
Says Rajesh Mirjankar Managing Director & CEO, InfrasoftTech: “We are thrilled to introduce our ‘Made in India’ futuristic Mixed Reality channel for banks and financial institutions worldwide. The world of Omnichannel will move beyond mobiles, tablets and desktops to wearables where one wouldn’t need to carry devices to click and browse. Our journey of Omnichannel with Kiya.ai does not stop at mobiles and tablets. It extends to IoT, Immersive UX, Open APIs and Voice Commerce. With the launch of our new Mixed Reality Channel, we aim to offer the blend of the real world and digital objects such as data and workflows in a UX that renders a different experience. Over the last few years, we have truly embraced the wave of these futuristic technologies and tried to weave in them the daily chores of banking.” InfrasoftTech is a leading Fintech digital solutions provider for the banking and financial sector. With global presence and partner network, they are now serving 500+ global enterprises across 50+ countries and have operations spread across the UK, South East Asia, Africa, the Middle East and North America
InfrasoftTech’s Kiya.ai Omnichannel and Open Banking solution seamlessly replace the bank’s multi-channel legacy systems with unified & consistent user experience across various customer touch-points. Leveraging innovative technologies such as AI, ML, RPA and Bots, Kiya.ai enables banks to deliver an Omnichannel banking experience by capturing and analysing a holistic view of customer’s behaviour across various touch-points, converting into actionable insights to provide personalised banking services.