Bangalore, July 21 2019: Andhra Bank has launched an AI Chatbot --ABHi -- integrated with its Core Banking Servers to digitally engage and automate customer support for its 5 Crore customers.
More than 50,000 queries were tested before the final sign-off.
The virtual assistant has been crafted by Bangalore based AI start up, Floatbot and will go online on July 15. Floatbot will also develop a chatbot for 20,000+ internal employees of Andhra Bank to automate on-boarding and training.
Floatbot is incubated at NASSCOM Center of Excellence DS-AI, an initiative of the Department of IT, BT and S&T, Government of Karnataka.
Says Gaurav Gupta, Principal Secretary, Department of IT,BT and S&T, Government of Karnataka: “ This is a perfect testimony to the various initiatives that the Government of Karnataka is undertaking to encourage innovation in emerging technologies such as Artificial Intelligence. The NASSCOM Center of Excellence was set up by the Government of Karnataka to promote and nurture start ups with path breaking ideas involving new age technology. The idea is to provide a platform for these start ups to have access to technology, mentors, resources and like minded professionals”.
Adds Jimmy Padia, CEO of Floatbot: “We are happy to partner with Andhra Bank in its Digital transformation journey to automate customer support through Conversational AI, that can resolve customers queries and provide banking services in English, Hindi and Hinglish. In next phase, we intend to enable banking services for all regional languages on channels such as WhatsApp and Google Assistant. We have provided AI Chatbot solution ABHi to Andhra Bank on Floatbot's cloud, that is MietY approved. This is one of very few launches in India where a bank has allowed a cloud based Chatbot delivery. We are hopeful that this will set a trend for other Banks and Insurance companies in India to start accepting AI solutions on cloud."
Floatbot is catalyzing AI adoption through Conversational AI solutions in BFSI, Smart Cities, Power Distribution companies and Enterprises. Some of the customers of Floatbot includes CESC [Calcutta Electric Supply Corporation], Rajkot Municipality, Pimpri Chinchwad Municipality Corporation [PCMC], Shaadi.com, African Development Bank [AfDB] and Kauvery Hospital.Floatbot has also launched AI based Voicebot solution integrated with Call Center that can interact with customers on phone. Currently, it supports English and Hindi, and in process to add other regional languages such as Kannada, Tamil, Telugu and Bengali.