Bangalore November 28 2018: Zoho has made significant updates to its all-in-one customer experience platform Zoho CRM Plus.
Now, Zoho customers have complete visibility of their customers across departments rather than partial views. Fueled by Zia, Zoho's AI-powered assistant, and the enhanced Zoho Analytics, Zoho's business intelligence and reporting platform, Zoho CRM Plus helps businesses deliver superior customer experiences, by allowing users to deeply understand customer sentiments, delight customers across channels, and adeptly prescribe actions to keep customers content throughout their journey—all from one place.
The improved Zoho Analytics is coupled with enhancements to Zoho Desk, Zoho Social, and SalesIQ.
Putting Zia at the centre of customer experience
"Companies now recognize the importance of AI in creating positive experiences for customers. The focus now has shifted to bring AI across an integrated platform, creating a consistently positive experience across and throughout the customer journey," says Brent Leary, co-founder and partner, CRM Essentials. "With CRM Plus, Zoho has introduced a compelling platform where Sales, Marketing, Support and Operations are built on one technology stack, allowing its intelligent assistant, Zia, to access data across all of its applications, automatically providing teams with valuable insights enabling them to deliver better customer experiences across all businesses.The platform sets a new standard for seamless omni-channel customer engagement, sentiment collection and analysis, and prescriptive actions across departments to increase the bottom line. "
Adds Sridhar Vembu, CEO of Zoho Corp: "Zia has advanced significantly since her initial launch early last year. With the combined powers of Zia and Analytics behind Zoho's Customer Experience Platform, we are opening up a seamless and contextual flow of information across channels and departments, making it simple for teams to work as one to smartly transform their customer relationships. CRM Plus is no longer just a suite of applications. It is now a sophisticated and intelligent platform where businesses can thoughtfully and proactively craft exceptional experiences across the entire customer journey."
Pricing and Availability: All the features are available immediately on Zoho CRM Plus. Zoho CRM Plus is available for ₹3,000/user/month. More information here.