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Xavient Launches an AI-powered platform, AMPLIFY, to increase call centre productivity

Bangalore, May 3 2017: Leading global provider of Digital IT Solutions & Services,  Xavient Information Systems,   has  launched, AMPLIFY, an AI-powered Analytics Platform to augment customer experience in major enterprises.
The tool is hosted on Amazon Web Services' cloud,  and is architected on Open Source technologies. AMPLIFY was developed in the company's AI Lab. The California-based company  founded and  led by persons of Indian origin,  has about 80 per cent of its 3,000 plus employees based in  Noida and Bangalore in India
The key component is its high accuracy speech to text conversion, converting  customer interactions aggregated from various channels into intelligent patterns, issues and recommended actions.
|This leads to increased productivity in call centres and proactive outreach to dissatisfied customers.
Their solutions vary based on the customers’ needs and include: scheduling a field technician, dynamically improving troubleshooting techniques, and even suggesting alternative or additional products and services, wherever appropriate.
Says Saif Ahmad, President of Xavient Information Systems. "AMPLIFY's deep learning analytics engine helps companies significantly improve its Customer 'empathy' with a reliable probability model that exceeds the ability of any single customer service representative. Because we use machine learning-based algorithms, it continuously learns from call centre& other Customer interaction channels, and improves the outcomes exponentially with that experience."
Xavient's AMPLIFY was developed in the company's AI Lab features the ability to interpret a diverse vocabulary, and is more human-like in its ability to understand and interpret data.




    


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