New Delhi, Oct 14, 2016: Samsung, has put in place what is arguably the largest service network in India for its full product range including phone, TV, fridge and AC. In the process, it reached beyond urban India to rural Bharat -- and 6000 taluks across 29 states and 7 union territories.
In addition to introducing 535 service vans, which are equipped with multi skilled engineers, key components, DG sets and key jigs/fixtures for providing quick response and on-spot resolution, Samsung has also added over 250 service points and over 250 resident engineers, ramping up its service network to over 3,000 service points within a month. Samsung plans to add more service vans, open new service centres, appoint brand engineers and further strengthen its service network.
While most mobile phone sales and service tend to be clustered around metros, Samsung has chosen to concentrate on the 69 percent that live in rural India, bringing to their doorsteps, the same services offered in 3000 service points country wide. Last week, at its Noida factory, the company flagged of a symbolic 29 vans -- one for each state - equipped with work benches, stores of spares and gensets to work where there is no electricity. A skilled technician will ride with each van as it tours villages on a regular schedule, answering service calls.
Our aim is to bridge the urban-rural service gap and we devised a solution which is ‘Made in India’ and ‘Made for India’ which will create unprecedented service delight across the entire country,” said HC Hong, President and CEO of Samsung Southwest Asia.
Samsung started its operations in India 20 years ago in December 1995. Today, Samsung India has two manufacturing units, three R&D centres and a design centre, employing over 40,000 people, with the largest sales, retail and service network by any company in the country.