June 23 2015: Singapore plays host to the Customer Experience Management (CEM) in Telecoms World Summit 2015 between 13 and 14 August. The event will bring together expert speakers from across the ecosystem of telecommunications industry and CEM platform providers to present the latest key trends and approaches taken and practiced in Customer Excellence Management in Telecoms.
The highlight of the summit will be Case Studies and Perspectives to be shared by telecoms operators on the benefits they have obtained from implemeting CEM and the key challenges they have encountered.|
Speakers will be sharing their vital view on the following key issues :
Creating An Internal Culture Change and Organisational Transformation around Customer Insight and ExperienceKeeping; Approaching integration in different areas, technologies and systems; Ensuring that CEM activities are at the heart of all decision-making processes within the organization; Enhancing Customer Experience through Excellent Billing Communications; Using CEM systems to draw information and insights from cross-organisational sources.
Panellists include:Nashad Emir, Chief Customer Experience Officer, Celcom, Malaysia, Rebecca Eclipse, Chief Customer Experience Officer, Globe Telecom, Philippines and Brenda Lynn Dichoso, Chief Customer Care Officer, Smartfren Telecom, Indonesia.
Other Speakers & Panellists at this event include:Sachin Kumar Das, Vice President (National Head CS Mobility Operations), Aircel, India, Dr Suresh Ramasamy, Principal Consultant-Technology Strategy, DiGi, Malaysia, Shah Alam Bhuiyan, General Manager and Head of Technology, Customer Complaints Management, Grameenphone, Bangladesh, Hasniza Mohamed, Head of Customer Experience, Telekom Malaysia, Malaysia, Dian Ediana, Head of Planning & Process Management, Sub Dir Customer Care Management, Telkomsel, Indonesia and many more.
More details here.