New Delhi, September 30, 2014: The first fully digital bank at a metro train station, was opened by IndusInd Bank at Cybercity Rapid Metro station, Gurgaon, in the national capital region.
The bank’s fully digital branch aims to deliver best-in-class service to its growing tech savvy customer base. This digital branch is strategically located in the heart of Cybercity, which houses Cyberhub and many other key commercial establishments of Gurgaon.
The Digital Branch houses an Interactive Video Branch machine - another first in India. This Video Branch machine allows customers to connect with the remote teller over a real-time video call and perform regular banking transactions like statement printing, cheque deposits, opening of FD account and encashment, funds transfer along with dispensation of cash. The Digital Branch lobby also has a smart table with iPads on which customers can do a host of banking and non-banking transactions.
Says Romesh Sobti, Managing Director and Chief Executive Officer, IndusInd Bank said, “We are happy to inaugurate IndusInd Bank’s first digital branch. Digitization of businesses has become the central theme of the Bank and we believe within a span of few years, digitization will become an inherent part of Banking. For us, it is a step forward to the on-going Responsive Innovation theme. We will continue to invest in digital branches to create a differential banking experience which will delight our customers.”
In June, 2014, IndusInd Bank acquired the naming and branding rights of a Rapid Metro Station in Gurgaon and named the station IndusInd Cybercity, setting an excellent example of transit mode of advertising in India.
Apart from a range of digital services, IndusInd Bank’s customers can avail IndusInd Bank’s full range of services ranging from Savings & Current Accounts, Loan products to Wealth Management and Credit cards. With the launch of the digital branch, the bank has now 15 branches and 63 ATMs in Gurgaon.