April 27, 2023: The 10th Global Edition of the World CX Summit, organized by Trescon, opens today at The Westin Gurgaon, New Delhi – NCR.
The summit highlights the outstanding accomplishments of India's foremost CX leaders and innovators, Heads of CX, and Chief Digital Officers by providing a forum to share their engaging experiences and valuable insights. The CX leaders re set to unveil the latest developments in the customer journey experience and reveal the key factors behind their success, paving the way for new opportunities in the future.
This event enables CX specialists from different industries in India to collaborate with esteemed technology visionaries, specialists, and pioneers to address issues related to their professional and personal development. The leading customer experience executives in the country will convene to explore the latest digital innovation trends, evaluate the market's condition, and tackle vital business-centric challenges. Nikhil Asopa, Head of Customer Service, Tata Neu says, "Technology has revolutionized the way we deliver customer service, providing faster and more personalized experiences. By leveraging cutting-edge tools and platforms, our team has been able to address customer inquiries with greater efficiency and accuracy, resulting in higher satisfaction rates and stronger relationships with our valued clients."
Other key topics to be discussed at the World CX Summit included the Future of CX, Digital Transformation, Cybersecurity, CX Transformation, and Conversational CX.