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ITís ĎAmchi Mumbaií for almost half the services sector: D& B

Survey of Indin ITeS – BPO finds mergers-acquisitions looming
Global business information analysts, Dun & Bradstreet, have released the latest edition of their study: “India’s Top ITeS and BPO Companies 2010”, covering 183 companies operating in the ITeS-BPO sector.
Comments Sanketh Arouje, Leader – Economic Analysis, D&B India, “The current business environment is likely to encourage greater Mergers&Acquisitions activity – both locally and internationally in the ITeS-BPO industry…using a hybrid model of offshore, on-shore / on-site and near-shore is high on the priority list for a majority of the companies.”
“We expect diversification to gather further momentum as companies attempt to fill gaps in their service portfolios and delivery models to capture a larger share of limited customer spends”, he added

Highlights from the study In terms of services offered, conventional BPO continues to be the most popular service line, with a 59% share in the total services offered pie. However, only 27% of companies offer exclusive BPO services wherein 43% of the companies are involved in offering multiple types of services in different combinations of BPO, knowledge process outsourcing (KPO), legal process outsourcing (LPO), e-learning and engineering process services (EPS). Diversification and expansion of service lines has been a dominant theme, and this trend is expected to gain further momentum in the coming year.
Banking and Financial Services-- the industry’s most dominant vertical, continued to be the most serviced segment. Companies consider healthcare to be one of the most promising segments in the near future.
Mumbai emerged as the most prominent destination with 45% of the companies having at least one centre in Mumbai. Chennai and Bengaluru stood as the next most prominent locations for the ITES and BPO industry with around 39% and 38% of the companies surveyed having a presence in these two cities, respectively.

High attrition rates, rising salary levels and shortage of skilled manpower are challenges the industry continues to grapple with. Additionally, the economic slowdown in the advanced economies coupled with these factors, has begun to exert pressure on margins.

In the previous edition, around 79% of respondents expected over 10% growth for FY11. But this number went down to 54.2% this time. However, the picture seems to be more optimistic for FY12 with 74% of the respondents expecting it to grow by more than 10%.

D&S India’s Top ITeS and BPO Companies Sr No Company Name Employee Size

1 Genpact Limited 32,300
2 Aegis Limited 25,000
3 WNS Global Services Private Limited* 19,202
4 Firstsource Solutions Limited 17,885
5 MphasiS Limited^ 16,424
6 S parsh BPO Services Limited# 15,400
7 Hinduja Global Solutions Limited 10,857
8 exl Service.com (India) Private Limited 10,265
9 Hutchison 3 Global Services Private Limited* 10,000
10 Reliance BPO Private Limited* 10,000
11 S erco BPO Private Limited 9,500
12 Convergys India Services Private Limited* 9,000
13 Intelenet Global Services Private Limited 8,925
14 Tech Mahindra Limited 8,426
15 HCL Technologies Limited 7,973
16 S panco BPO Ventures Limited 7,013
17 Allsec Technologies Limited 7,011
18 HOV Services Limited 6,570
19 Andromeda Marketing Limited* 6,500
20 Competent Synergies Private Limited 5,268
21 3i Infotech Limited 4,900
22 Caretel Infotech Limited 4,100
23 24/7 Customer Private Limited* 4,000
24 CRM Services India Private Limited 4,000
25 S hell Transource Limited* 4,000
26 CBay Systems (India) Private Limited 3,970
27 AZURE Knowledge Corporation Private Limited* 3,700
28 Capita India Private Limited 3,428
29 InterGlobe Technologies Private Limited 3,391
30 Pace Setters Business Solutions Private Limited 3,300
India’s Top ITeS and BPO Companies 2010 Employee Size Listing L2
31 vCustomer Services India Private Limited# 3,100
32 Innodata Isogen Private Limited 3,000
33 Optimus Global Services Limited* 3,000
34 Hero Management Service Limited 2,900
35 e4e Business Solutions India Private Limited 2,839
36 Tricom India Limited 2,700
37 MPS Limited 2,600
38 aok In-house BPO Services Limited* 2,500
39 S teria India Limited 2,486
40 Quatrro BPO Solutions Private Limited 2,453
41 Fiserv India Private Limited 2,038
42 E valueserve.com Private Limited* 2,000
43 iSmart BPO Services Private Limited* 2,000
44 Xchanging Technology Services (India) Private Limited 2,000
45 Caliber Point Business Solutions Limited 1,665
46 Indecomm Global Services 1,660
47 Kankei Relationship Marketing Services Private Limited* 1,500
48 Mynd Solutions Private Limited 1,500
49 S cientific Publishing Services Private Limited* 1,500
50 FocusMT India Private Limited 1,250
51 Amnet Systems Private Limited 1,200
52 GeBBS Healthcare Solutions Private Limited 1,200
53 Bertelsmann Marketing Services India Private Limited 1,000
54 Live Wire Call Centre Services Private Limited* 1,000
55 TIS-BPO Private Limited* 1,000
56 diacriTech Technologies Private Limited 923
57 Ugam Solutions Private Limited 886
58 E picenter Technologies Private Limited* 850
59 MMC Infotech Services Private Limited* 800
60 S cope e-Knowledge Center Private Limited 800
61 Oracle Financial Services Software Limited# 746
62 Hi-Tech Outsourcing Services 655
63 FNF Business Process Outsourcing India Private Limited 647
64 CRP Technologies (India) Private Limited* 600
65 ecare India Private Limited* 600
66 Professional Management Consultants Private Limited* 600
67 E asypack Software Inc 591
68 Mindcrest (India) Private Limited 575
69 Technosoft Global Services Private Limited 512
70 Annik Technology Services Private Limited 508
71 CSS Technergy Limited 500
72 Infovision Software Private Limited* 500
73 MediScribe India Private Limited* 500
74 OKS Prepress Services Private Limited* 500
75 Onkar Infotech Private Limited* 500
76 Origin Call Centre Private Limited* 500
77 RuralShores Business Services Private Limited 500
78 Trans Continental e-Services Private Limited* 500
79 Mobius Knowledge Services Private Limited* 430
80 Cross-Tab Marketing Services Private Limited 425
81 Altruist Technologies Private Limited 400
82 MM Imagine Technologies Private Limited* 400
83 UnitedLex BPO Private Limited 400
84 QuScient Technologies Private Limited 375
85 AEL Data 350
86 Acclaris Business Solutions Private Limited 346
87 E mPower Research Knowledge Services Private Limited 341
88 APM Infotech Private Limited* 300
89 Infotronics Private Limited 287
90 Navigant Technologies Private Limited 280
91 S eaView Support Systems Private Limited* 270
92 Cleave Global e-Services Limited 261
93 Kashi Infotech Private Limited* 260
94 Doshi Accounting Services Private Limited 250
Sr No Company Name Employee Size
95 E nter Technologies Private Limited* 250
96 iMarque Solutions India Private Limited 250
97 Griha Software Technolgies Private Limited 241
98 Medsoft (India) Private Limited 240
99 Prognosys e Services Private Limited* 225
100 Decipher Intime Transcriptions Private Limited* 220
101 Aranca Mumbai Private Limited 210
102 PharmARC Analytic Solutions Private Limited 202
103 Aranis Business Process Services Limited* 200
104 Brickwork India Private Limited* 200
105 E lsoft Technologies Private Limited* 200
106 Tridat Technologies Private Limited 200
107 S ahay Datatech Private Limited 189
108 DesiCrew Solutions Private Limited 180
109 Move Offshore Call Center Private Limited* 180
110 Transform Solution Private Limited* 180
111 FUSION Outsourcing Software Private Limited 162
112 eData Infotech Private Limited* 160
113 AbsolutData Research & Analytics Private Limited* 150
114 Healthsoft India Private Limited* 150
115 Machwan Communication & Research Private Limited* 150
116 Perry Johnson Outsourcing Private Limited* 150
117 Pioneer eServices Private Limited* 150
118 RP Khoj Services Private Limited 140
119 S M Telesys Limited 100
120 Care Management International Private Limited 90
121 ACE BPO Services Private Limited 50
Note:
Listing is subject to availability of information
* Stands for data collected through website
# Stands for employees for the year ended March 2010
^ Stands for employees for the year ended July 2010

http://www.dnb.co.in/

Oct 22 2010




    


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