Bangalore, September 22, 2016: The Indian Business Process Management industry has clocked a total revenue of U$ 28 billion during fiscal year 2016. With a share of over 25% of the total IT-BPM exports, the industry added 49,000 employees to its workforce, at a rate of 4.7%, taking the total no. of employees to 1,086,000 says the National Association of Software and Services Companies.
NASSCOM also announced the Top 10 BPM exporters in India for the year 2016. Genpact Ltd. leads as top exporter followed by Tata Consultancy Services Ltd. and Wipro BPO in second and third places respectively ( top ten in chart above)
On the sidelines of a two-day NASSCOM BPM Strategy Summit 2016 in Bangalore, R Chandrashekhar, President, NASSCOM said, “Automation, Digitalized processes and new business models are enabling the BPM sector to take a step forward in adopting a more strategic role as compared to being just another outsourcing platform. The next wave of growth for the industry will come from increasing demand of technologies like advanced analytics, social media, mobility and other new technologies, driving demand for specialised services. The BPM sector has always been a major contributor towards the growth and the industry today has a more strategic and intellectual role to play, gravitating towards global competitiveness.”