Bangalore, September 26, 2015: Technology and automation -- including Robotic Process Automation (RPA) -- are fast emerging as one of key levers to create best-in-class Business Process Management (BPM) outcomes.
Adopting new technologies has been the key success parameter of the Indian BPM industry, as there is clear evidence of technology creating best-in-class BPM outcomes for customers in the past. Companies have always strived to build new domain expertise and adopt new tools. RPA, despite being among the newest technologies, has swiftly becoming one of the most important ones in the BPM space.
The National Association of Software and Services Companies (NASSCOM) in partnership with Everest Group has announced the key findings of a report titled “Seizing the Robotic Process Automation (RPA) Market Opportunity” to showcase the impact of RPA in the Business Process Management sector in India.
Some features of Robotics Process Automation driving its increasing adoption are:
- Cost reduction – can yield cost reduction of 35-65% for onshore process operations and 10-30% in offshore delivery
- Better service delivery – can enhance process quality, speed, governance, security, and continuity
- Short time to investment recovery– takes just 6-9 months for RPA implementation to recover its investments
- Non-invasive nature – does not require IT architecture changes or deep integration with underlying systems
Easier management & control – can be managed easily for 70-80% of the rule-based processSays K S Vishwanathan, Vice President, NASSCOM: “With the global business environment going through fundamental shifts, BPM industry needs to align its value proposition and underlying solution elements to remain relevant and thrive in this changing business environment. RPA has the potential to help BPM sectors transform to address the dynamic and changing marketplace and emerge as the global nerve center for outsourcing activities. Features like short turn- around time to investment recovery and limited IT architecture changes make it perfect for the Indian BPM scenario.”
“In an increasingly dynamic and often volatile business environment, organizations increasingly seek ways to create greater value while minimizing risk. RPA offers that opportunity. This study clearly shows that RPA is fast moving from a pioneering stage to a rapid growth phase of adoption. If leveraged strategically along with other value creation levers, it has the potential to unlock significant value for the BPM industry”, said Rajesh Ranjan, Partner, Everest Group and one of the authors of the report.