New Delhi, July 10, 2015: Sanjay Mehta, Managing Director, Teleperformance India, has been selected as is the BPO Industry Champion from India 2015 by ContactCenterWorld.com, the global association for Contact Center and Customer Engagement Best Practices based on a web-based peer selection process.
Winners of the 2015 Industry Champion Award come from 11 countries including Australia, Brazil, India and Singapore
Mehta has headed India operations of the US$ 3.7 billion Teleperformance Inc., the global leader in Outsourced Multichannel Customer Experience offering Complete BPM Solutions covering Customer Care, Debt Collection Technical Support, Analytics and Social Media. He pioneered the move of setting up BPO operations beyond the traditional IT hubs of metro cities to smaller non-metro towns, starting with Indore in 2007 and Jaipur in 2009. Mehta advocates move of BPO industry close to where the talent is: thus helping create jobs in non metro cities. Hailed as a thought leader in the BPO industry through his views, Mehta is Chairperson of the BPO committee of the Indo-American Chamber of Commerce (NIC). As an active member of NASSCOM, he has been advocating a separate policy for BPO industry.
Teleperformance India’s 5,000 strong team helps clients in Customer Acquisition, Customer Care, Technical Support, Debt Collection, BPO, Social Media through over 100 million customer contacts annually. The firm serves Customers in US, UK, EMEA, India in English and 10 languages.