Bangalore, February 20 2019: Global leader in contact centre solutions, Genesys,  has appointed Raja Lakshmipathy as the Managing Director,  India charged with leading the company’s expansion in the region.
With over 25 years experience in the customer experience industry, Raja brings a wealth of expertise to Genesys. He has a proven record of accomplishment in consultancy, solutions and services selling.
Prior to joining Genesys, Raja led the collaboration business for the commercial and mid-market segments at Cisco India. Previously, he also served in roles with Avaya Global Connect, BT India Pvt Ltd and Larsen & Tubro. He has a bachelor’s degree in engineering  from Madurai Kamraj University and a post graduate diploma in marketing management from Symbiosis Institute of Business Management, Pune.
Based in Bangalore, Raja  will oversee the Genesys India commercial operations and is responsible for business strategy as well as sales activities. This appointment comes at a time when Genesys India is experiencing significant growth across its ecosystem of customers and partners as well as its employee base.
Says Sajin Rehan, VicePresident and General Manager, Genesys South Asia:, “It gives me great pleasure to welcome Raja to the team at such an exciting time in the industry and at Genesys. Raja is a proven transformational leader who will help accelerate this journey for Genesys, our partners and most importantly, our customers.”
Adds Raja Lakshmipathy: “This is an exciting time for Genesys, and I am honoured to be a part of the company’s continued growth. I look forward to helping more businesses in India capitalize on the opportunity to build brand loyalty and revenue by enabling the world’s best customer experiences with Genesys technology at the helm.”