Bangalore, December 15, 2012: Technology is key to the growth of any organization –be it of retail, manufacturing, energy and finance. ‘Predictions 2013’, the annual roundup of emerging trends by IDC has only underlined this.
In the retail sector in India, IDC notes the rise of the customer centric CEO. The C-level conversation this year has morphed to a focus on weaving all aspects of the enterprise into omnichannel customer engagement. This will create revenue growth of at least 3% feels IDC.
The shift in manufacturing will be the move to creating a more productive enterprise. The four pillars that will drive productivity in manufacturing organizations are social business, big data, cloud and mobility.
The biggest trends expected in the energy sector will be on extended B2B networks, product optimization, visibility and responsibility.
In the BFSI sector, new formats breathe new life to branch strategies, while investments in new channels intensify.Regulation will stifle Financial Services profitability unless Institutions implement Enterprise Data Management strategies.
The nascent community based and not service led banks will move to clouds in the financial services industry will become the preferred cloud model in cost conscious markets by striking the balance between lower operating costs and adequate service levels
In the Infotech arena IDC expects Indian businesses will take a cautionary stance when considering their ICT spending in 2013. Apart from investments in the hardware infrastructure, IDC predicts that strategies like Geo Expansion, Mid-market focus, cloud enablement, and multi-device enabled infrastructure will drive the top 10 predictions for 2013.
The Top Ten Predictions (in no particular order) for the India ICT market are: