India BPO still rules: NASSCOM

Top 15 BPO players ranked.

The BPO industry in India has grown 16 times in size, in the last decade to reach USD 16.9 Billion (including domestic) in the fiscal year 2011, says the National Association of Software and Services Companies (NASSCOM). India remains the leading BPO destination, accounting for over 37 per cent of total global sourcing BPO revenues, followed by Canada and Philippines, adds NASSCOM, on the sidelines of the BPO Strategy Summit 2011 which ended in Gurgaon, near Delhi on August 23.

The global economic downturn in 2008 was the inflection point for the BPO sector in India and enabled the industry to move towards BPO 3.0 characterised by transformative service delivery and building a team of knowledge workers. In addition to fuelling Indi’s economy, direct and indirect employment creation by the BPO industry is estimated at 4.5 million.

Som Mittal, President, NASSCOM, said, “While the global macroeconomic continues to be uncertain, the BPO industry in India has been rapidly transforming itself to offer end-to-end services for its customers. Verticalisation, platforms, business process as a service and operational excellence are the key themes driving the industry in India. The industry has expanded to new service lines marking the movement of the industry up the value chain. Knowledge services‟ sourcing is the next wave of global sourcing.”

NASSCOM and CRISIL Global Research and Analysis also released a study, “ India Knowledge Services Industry” on the occasion ( see our Special Feature with the Executive Summary).
Number 1, in the global BPO landscape, India has 500+ companies offering BPO; 200+ MNCs and Captives, with 66+ countries and 35+ languages served. Exports in the last fiscal were –$14.1 billion while domestic business was worth $2.8 billion

Top 15 BPO exporters in India for the year 2010-11
1. GENPACT India Pvt Ltd
2.TataConsultancyServices BPO
3. WNS Global Services (P) Ltd
4. Aegis Ltd
5. Wipro BPO
6. Firstsource Solutions Ltd
7. Infosys BPO
8. Aditya Birla Minacs Worldwide Ltd
9. exl (India) Pvt Ltd
10. Hinduja Global Solutions Ltd
11. Intelenet Global Services Ltd
12. HCL Technologies Ltd. - Business Services
13. HOV Services Ltd
14. 3i Infotech Ltd
15. MphasiS Ltd
Aug 24 2011