Tumbledry upgrades technology in its laundry and dry cleaning business

20th July 2023
Tumbledry upgrades technology in its laundry and dry cleaning business
Gaurav Nigam, Founder of Tumbledry

New Delhi, July 20, 2023: Tumbledry, the  largest provider of laundry and dry cleaning services, is revolutionizing the industry through its significant investment
Tumbledry's technology-driven approach encompasses a range of features designed to enhance business development and streamline operations. Several of these features have already been successfully implemented, with many more slated for release in the coming months.Through tech enablement, Tumbledry eliminates cumbersome tasks from their operations, empowering franchisees to maximize their efficiency.
One such solution is the Online Material Management portal, which allows franchisees to order raw materials conveniently from their stores. This portal not only offers cost-effective procurement, order tracking, and online payments but also provides analysis of consumption and ordering patterns to optimize inventory management.
In addition, Tumbledry has introduced the Knowledge Management Portal, a comprehensive resource for washing and processing various items. This portal includes theoretical and video tutorials on stain removal, washing methods, ironing procedures, packaging guidelines, and more. The knowledge management portal ensures consistent quality across all Tumbledry outlets.
To facilitate transparent financial operations, Tumbledry has developed a robust Financial Management System. This system enables franchise partners to reconcile orders, track royalty payments, and access tax documents, and even GST data directly. Any information related to financial transactions like revenue, collections, transactions, etc is readily available on a real-time basis, providing franchisees with a clear view of their financial status.
Tumbledry also prioritizes prompt resolution of franchisees' queries and complaints through its Ticket Management System. Franchisees can raise tickets, which are automatically allocated, tracked, and escalated to the relevant stakeholders. The system allows franchisees to rate their experience and ensures timely resolution of their concerns.
Moreover, Tumbledry offers the "Design with Tumbledry" feature, providing franchise partners with a DIY tool for customizable marketing creatives and designs. Franchisees can choose from a wide range of designs, personalize them with specific details, and easily download them for use in marketing campaigns.
For customers
In addition to the existing Customer App, Tumbledry recently launched a fully automated WhatsApp Chatbot. The Chatbot seamlessly integrates with various systems, providing customers with pricing information, order tracking, online payments, store contacts, scheduling the pickup, order rescheduling or cancellations.
Says Timbledry founder Gaurav Nigam: "At Tumbledry, we recognize the immense value that technology brings to our industry. By investing heavily in tech, we aim to revolutionize the way laundry businesses operate, empower our franchise partners, and deliver unparalleled convenience to our customers."
Adds Co-Founder, Navin Chawla: "Our mission is to streamline operations and enhance the customer experience through cutting-edge technology. With our innovative solutions, we aim to set new industry standards and establish Tumbledry as the go-to laundry service provider in the market."
 Since December 2022, Tumbledry has successfully opened 189 stores, averaging one store per day over the past six months. Notably, the months of March, April, and May 2023 witnessed the launch of an impressive total of 25, 35, and 30 stores, respectively.The company currently operates 604 stores in 198 cities. A significant 40% of Tumbledry's franchise partners come from Tier 2 and Tier 3 regions, highlighting the company's commitment to reaching customers beyond major metropolitan areas.
With a target of launching 2,000 live stores by 2026, Tumbledry aims to cater to the laundry and dry cleaning needs of half a billion urban Indians. The company's strategic expansion plan ensures high-quality laundry and dry cleaning services are easily accessible to individuals, regardless of their location.