Bangalore, June 15, 2022: Bangalore’s International Airport (BLR Airport) has introduced AI-driven, assistance robots to enhance passenger experience.
Currently, at the trial stage, 10 robots have been deployed to help guide passengers through the airport and answer basic queries. The robot count will be increased and further developed after gauging customer feedback.
The airport has partnered with Artiligent Solutions Pvt. Ltd. – specialists in AI and Robotics, to model the robots whose default language of communication is currently English, with additional regional and international languages planned.
The robots named Temi, will provide a variety of services which include providing information on the flight status, passenger convenience services, directional assistance, Retail and F&B information. They navigate autonomously through the terminal and escort passengers to their desired locations. If due to any reason, the robot is unable to answer queries, passengers shall be immediately connected to the ‘Airport Help Desk’ via video call, on the robot screen itself.