Banks harness video for customer convenience - 2
Bangalore, November 11 2021: Indian Bank has launched a Video KYC facility to open an account.
The facility relies on completing the Know Your Customer (KYC) process via video mode, allowing an applicant to open an account from anywhere by incorporating Video-Based Customer Identification Process (VCIP) technology into its web-based platforms.
To begin with, Indian Bank has extended this facility to all customers opening a normal Savings Bank account; it will dispense with the need for a personal visit to any Indian Bank branch to complete the physical verification process which is in place currently. Developed in conjunction with Gieom Business Solutions, this Video KYC facility simplifies the subsequent steps and will deliver the Cheque book/ATM Card to the registered address. Customers can then proceed to deposit the minimum balance through offline or online mode and transact seamlessly using their ATM Card and Net/ Mobile Banking after completing the initiation procedures.
The pre-requisites to avail of the Video KYC facility are a valid mobile number, e-mail id, PAN Card, Aadhaar number (linked with mobile number/email) and access to a computer or mobile device having a camera and microphone facility besides an internet connection. The process validates the applicant’s credentials from multiple sources like Bank representative-initiated video calls, information from UIDAI, NSDL and OTP for registration of mobile number.
Says Shanti Lal Jain, MD & CEO, Indian Bank: “It is a momentous occasion for us at Indian Bank to launch our Video KYC facility that will be using the latest VCIP technology to enhance customer convenience and experience. We will extend this facility to all applicable services in a phased manner and widen the breadth of customers being covered. Additionally, this should help us extend our reach and significantly help us in driving financial inclusion. This is a step towards digitisation.”
See also, our story SBI launches Video Life Certificate Service (indiatechonline.com)