Banks harness video for customer convenience - 1
New Delhi, November 11 2021: The State Bank of India  has launched a new facility for their  government pensioners, whereby they can submit their  annual life certificate from the comfort of their homes through a video call to the bank
Pensioners  need to visit the official website https://www.pensionseva.sbi/.  And enter your SBI Pension Account Number after selecting ‘Video LC’ from the drop downmenu. After this, submit the OTP received on the registered mobile number of the pensioner. Accept the terms and conditions and click on ‘Start Journey’.
After keeping the PAN card ready during the video call, click on ‘I am ready’.
To initiate a video call, give permissions related to the camera, microphone and location.
An SBI official will come on video call.
If you want, you can schedule video calls at your convenience.
On the start of the video call, the pensioner will get the verification code. Tell this to the SBI official.
Show your PAN card on video call. SBI official will capture it.
The SBI officer will also take the picture of the pensioner. After this the process will be completed.
We are carrying a video on the process in our tech video spot on the home page. You can also view the YouTube video here
Submit your #LifeCertificate from the comfort of your home! Our #VideoLifeCertificate service  was launched on 𝐍𝐨𝐯  1 𝟐𝟎𝟐𝟏
See also our story Indian Bank launches Video KYC facility for opening an account from your home (indiatechonline.com)