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Indian banks leverage Whatsapp to facilitate customers

Bangalore, October 16 2020: Indian banks are increasingly leveraging Whatsapp tto bring transaction convenience to their customers. The latest to offer Whatsapp-based banking are ICICI and IDBI bank, both this month.
WhatsApp Banking service is being offered by IDBI Bank  through a dedicated WhatsApp verified number ensuring end to end encryption.  It enables IDBI Bank customers to avail various essential banking services such as account balance information, last five transactions, request for a Cheque book and an Email statement, Interest Rates, as well as details of the IDBI Bank branches/ATMs in the vicinity, to begin with.

ICICI Bank has announced new Whatsapp-based services to enable customers to create fixed deposits, pay utility bills and access details of trade finance instantly on WhatsApp. These new services-- the first by any bank in India-- offer unprecedented convenience to customers as they can undertake an array of banking requirements from their home or office while maintaining social distance.Retail customers can now create FDs, pay bills for electricity, cooking gas and postpaid mobile phones simply in a few clicks through WhatsApp/.
Corporate customers too
Corporates and owners of MSMEs can check trade finance related services like customer ID, Import Export (IE) code, limit availability of all credit facilities availed from the Bank, status of pending inward remittances and history of inward remittances on-the-go. The bouquet of trade finance services is available for current account customers with trade services enabled in their account.
In recent months, HDFC, Kotak Bank, Saraswat Bank and Indusind Bank have launched whatsapp-based service access.