Mumbai November 30 2019: Leading India life insurance company HDFC Life, has launched a Whatsapp chatbot, catering to 300+ types of requests and queries, round the clock.
Etty is the latest addition to HDFC Life's digital service bots, in addition to earlier releases such as Elle, the Chatbot; NEO, the Twitter bot and SPOC, the email bot. Etty, is based on Natural Language Procssing technology and derives its capabilities from deep machine learning. This helps in quicker resolution of customer queries and higher customer satisfaction.
Etty resolves 300+ types of queries and service requests for documents such as premium statements, premium receipt, unit statement, soft copy of the policy document, etc.
HDFC Life customers can access Etty just by messaging ‘hi’ to +918291890569 over WhatsApp, post a simple one-click authentication process. A direct and formal tie-up with WhatsApp ensures all customer interactions are secure.
HDFC has also announced LifeEasy , a link that allows claimants to intimate death claims 24 X 7 without the need for a branch visit.