Apple service centre in Delhi harnesses virtual assistant

New Delhi, June 28 2019: Café Tresor, an AI enabled premium service centre powered by  Delhi, at Connaught Place.  It  features ‘Alisha’, a virtual assistant, with enhanced AI Capabilities to drive a smoother and faster customer experience.
Once customer is registered, Alisha ensures an agent is available in stipulated time for faster checkouts. Alisha is equipped with Speech Recognition, Computer Vision, Voice-to-Text and Text-to-Voice, which enables the cognitive engagement with the customers. Apple customers can avail this premium service in the form of an AI based concierge that manages the customer waiting time, service efficiency and overall customer experience. 
Says Shaurya Seth, Managing Director, Tresor Systems, “Through an elaborated research we have noticed customer experience and engagement being compromised at every point due to the absence of standardization and control in case of manual intervention. Alisha is an outcome of our research to fill-in this gap and enhance customer experience,”
Café Tresor is curated around a premium service experience with a gaming zone, music station, fitness corner with health gadgets, a co-working space and a café completing the unique experience.
Tresor began as a for-profit company in 2009, with a dream to bring real-life digital experience and innovation within reach of every human being. It was important to incorporate digital inclusion programs so that our guidance helped our partners to create linkages with those in the underserved regions. It has a  presence in 15 Cities has umbrella brand Imagine - Apple Premium Reseller with 22 stores across the country and Tresor - Apple Authorized Service Provider  the service chain with 10 outlets across the country.