Karnataka surges ahead of all other Indian states, rolls out unified, mobile, citizen service platform

08th December 2014
Karnataka surges ahead of all other Indian states, rolls out unified, mobile, citizen service platform
Pranab Mukherjee, President of India, Vajubhai Vala, Governor of Karnataka and Siddaramaiah Chief Minister Government Karnataka, launching Karnataka Mobile One, Bangalore, December 8 2014 . Top: screen shots from the app.

Bangalore, December 8, 2014: Indian President Pranab Mukherjee today inaugurated the country’s first  -- and arguably the  world’s largest--  multi-mode mobile governance platform with over 4500 services .
Called Karnataka MobileOne, the platform  makes Karnataka the first state in India to launch a unified mobile platform for the delivery of citizens’ services, both from government and the private sector through an open platform, which can accept any service and is thus future-proof. These anytime, anywhere, anyhow services will be available 24x7x365 days at any location in the state on any mobile device.
The Karnataka Mobile One platform services can be availed even on simple low-end phones through integrated voice response (IVR), SMS or Mobile Web, so that the common man can access these services.
Citizens of Karnataka can now pay utility bills, property tax, book railway and bus tickets, file income tax, m-passport, driving licenses and do many more citizen related activities with their smartphones. Over 4,500 services including G2C, B2C and G2B services can be availed by Karnataka-based citizens through this pioneering initiative.
They can even take a simple picture of a non-functioning service such as potholes or streetlights and send it automatically to the concerned officials for redressal through smart geo tagging. This initiative named as “ICARE”, is a one-of-a-kind government-citizen engagement model.
The app is available for download on Android and iOS platforms and all major mobile service providers, such as Airtel, BSNL, Vodafone, Aircel, Idea and Reliance, are on board with the platform. Citizens can access all services through this platform by dialing a unique 3-digit #161.
Payments through a variety of modes including debit cards, credit cards, online wallet, PayGov are enabled. Payments are also integrated through multiple methods of online payments by citizens including introduction of the “Karnataka Wallet”.
The country’s first mobile-governance platform is done in the Public-Private Partnership mode with IMI Mobile, one of the world’s largest mobile value-added services companies.