Indian contact centre solution, Ameyo, wins accolades

Gurgaon, February 15 2014 - Ameyo, a Contact Centre Solutions suite from Drishti, has been judged to be the CUSTOMER 2014 Product of the Year by global integrated media company TMC. The Product of the Year Awards recognize products that showcase innovation and are devoted towards delivering not just acceptable but exceptional customer experience.
Ameyo Communications Suite from Drishti is used by enterprises and contact centers across APAC, SAARC, Middle East, Africa. The technology platform is flexible and scalable, providing next-generation businesses with specific features that drive growth through value-added differentiation.
Says Sachin Bhatia, VP-Business Development, Drishti-Soft: "Receiving the CUSTOMER Magazine 2014 Product of the Year Award testifies the innovation and commitment that has gone into AMEYO’s development over the years. This award reinforces our commitment towards providing solutions that align with our customers’ business processes and objectives for a positive impact on contact center performance globally."
"On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor Drishti-Soft with a 2014 Product of the Year Award," said Rich Tehrani, CEO, TMC. "The AMEYO solution has proven deserving of this elite status and I look forward to continued innovation from Drishti in 2014 and beyond."
AMEYO is an all-in-one communication suite for Contact Centres and Enterprises offering next-generation information and communications management capabilities including Automati Call Distributor ystem, CRM, IVR System, Predictive Dialer, Voice Logger, Multimedia Communication, Social Media Helpdesk, Unified Presence, Sales Management, Customer Care, Real-time Analytics and Reporting.

Drishti offers communications solutions that empower enterprises and contact centers to dynamically manage Business Processes, Interactions, Workforce and Service Levels on emerging Unified Communications (IP Telephony, Unified Messaging, Conferencing, Presence Management, and Application Collaboration), SOA (Service Oriented Architecture), and SaaS (Software as a Service). The company recently organised training sessions for partners across the globe including Africa, Asia pacific, Middle East, Europe and Latin America. It covered complete functional and technical overview of the product, positioning of the product, go to market strategies and a brief introduction to the resources that Drishti provides to the partners