Bangalore, June 22, 2013: India’s Passport Seva Project (PSP), of the Ministry of External Affairs (MEA), which runs in Public-Private-Partnership mode with Tata Consultancy Services has completed its first year of successful rollout. The project has achieved a landmark figure of processing more than One Crore ( ten million) passport applications since its inception in 2010. A six year old boy from Kolkata, Adnan Raja became the lucky passport applicant, whose application was processed as the 1,00,00,000th application in the Passport Seva System.
Says Muktesh Pardeshi, Joint Secretary, Passport Seva Project and Chief Passport Officer: “Processing more than one crore applications for passports and related services is a noteworthy milestone. Our officials have been working relentlessly to provide hassle-free passport services to the fellow citizens. We have also taken assertive steps to streamline and simplify the process for passport applicants.”
The Passport Seva Project has transformed the passport issuance system across India. The Ministry is improving governance in Passport Offices by focusing on citizen-centricity, service orientation and transparency.