Singapore, December 11 2018: Customer Experience Management (CEM) in Telecoms World Summit 2019 draws together highly-regarded expert speakers from across the ecosystem of telecommunications industry and solution providers to present to you the latest key trends and development in CEM, big data analytics and AI technologies and strategies.
The highlights of the summit are Case Studies and Perspectives to be shared by senior professionals from telecoms operators in implemeting effective CEM strategies in their businesses.
Presentations and Case Studies include:
Building A 360-Degree Customer Profile – Why it is a hot topic for telecom operators in an era of mergers & acquisitions and long digital transformation journeys?
Are You Reay for the 4th Industrial Revolution?
Driving A Seamless Customer-Centric CEM|
Operator Case Study - Why Omni-Digital is a Key Differentiator for Outstanding Customer Experience?
Operator Case Study – Embracing Customer Experience Innovation
The Digital Customer Experience: The Role of Identity-Centric Platforms
How will you maintain momentum amidst real business challenges?
How will you avoid the pitfalls that come with leading CX at scale?
|Leveraging the Strength of Your Partners in the Mobile Chain to Design New Levels of Customer Experience
More details on the conference, at the event website