New Delhi, April 26 2017: Gurgaon-headquartered communication management provider C-Zentrix,   has carved outr a niche for itself in the evolving business of  speech technologies for  contact centres.  The company  has partnered with US-based  speech analytics expert GoVivace,  to build  a  speech analytics platform  for an enhanced omni-channel customer experience platform.
C-Zentrix was recognized by the Gartner Magic Quadrant 2016  as a leading  cloud-based product company. The speech analytics market size is estimated to grow at a CAGR of 22.0% from $589.1 million in the year 2015 to $ 1.60 billion by the end of the year 2020.
C-Zentrix' solutions are on display this week at the SpeechTEK2017, conference and expo at Washington DC
Says  Co-founder - CEO Saket Setu: "The participation in this event along with our technology partner and reseller,GoVivace will help us to understand the demands of global customers and the ways to serve them better.  We are adding   new products to our  diversified, product portfolio-Single box solution, Enterprise suite, Cloud and Hybrid Contact Centre solutions. "
Speech analytics is an emerging technology  and a  process that is of immense importance for contact centres to analyze recorded callsto gather customer information to improve communication and future interaction.