Singapore, August 1 2016: The Customer Experience Management (CEM) in Telecoms World Summit 2016, slated here, for October 20-21 this year, draws together expert speakers from across the ecosystem of telecommunications industry and CEM solutions providers to present the latest key trends and approaches in Customer Excellence Management in Telecoms.
The highlights of the summit will be Case Studies and Perspectives to be shared by telecoms operators on the benefits they have obtained from implementing CEM and the key challenges they have encountered. Key events include:
Overview of Successful CEM Strategy Implementation Worldwide
Operator Keynote Address – Building A Customer First Culture
Operator Case Studies:
– Adopting an ‘Inside-Out’ Approach to Customer Experience
– How Can You Break Down Silos within Your Organisation and Drive Accountability for the Customer Experience Across All Job Functions and Departments?
--Why Customer Experience and Enterprise Architecture Guys Need to Work Hand-In-Hand?
– True ‘Sales through Service’ - Leveraging A Customer-Focused Approach to Drive Both New and Up-Sells
– Optimizing E²E Processes and Feedback Loops in the Customer Experience Journey
– Contact Centre: Best Practices in Simplifying the Life of Employees and Enhancing the Customer Experience
An interative panel discussion on: How You Can Move from Being Reactive to Proactive in Your Approach to CEM.
Key speakers and panalists include:
For more details of this conference, here is a link to the event website