Singapore July 20, 2012: The Indian subcontinent and region is well represented by authoritative speakers at the Customer Experience Management (CEM) in Telecoms World Summit 2012, being held in Singapore on September 27 and 28.
The line-up of keynote speakers includes:
• Sachin Kumar Das, AVP/Head Customer Experience Delivery, Aircel, India
• Rubaiyat A. Tanzeen, Quality Assurance Associate General Manager, Planning & Development, Customer Care, Banglalink, Bangladesh • Kapil Sharma, General Manager, Group Service Delivery Management, Dialog, Sri Lanka • Kashif Baig, Head of Usability and Customer Experience, Grameenphone, Pakistan • Suresh Ramasamy, Technology Strategist/Futurist, DIGI, Malaysia • Anoop Ranjan Bhattarai, Deputy General Manager-Planning, Nepal Telecom, Nepal
• Suzana Mohd Salleh, Manager, Business Development & Marketing, TM SME, Telecom Malaysia, Malaysia • Vlad Pozdyshev, Organizational Excellence & Customer Experience Officer, Sistema Shyam TeleServices (MTS India), India.
Remote connectivity and customer care solutions provider, LogMeIn (www.LogMeIn.com ) will be showcasing their products at the Summit. LogMeIn's solutions empower over 11 million active users to connect more than 125 million devices across the globe.
Among key issues being discussed at the Summit are: The Future of Customer Experience in Mobile Industry Today; Understanding How to Transform Your Customer Experience Management Strategy Into Actionable and Tangible Results Using Direct Customer Feedback; Utilising Social Media As A Tool To Deliver Real Business Results; M2M’s Impact on Customer Experience Transformation; How Telecom Cloud Services Will Impact Customer Experience Management. The summit is organised by Symphony Global.
Link to summit website: http://www.symphonyglobal.com/index.php/event/page/customer-experience-management/overview