Bangalore, March 19 2015: Customer-facing organizations today grapple with how they can better leverage their IT infrastructure investments, using them optimally, in line with their business strategies. For many it makes sense to concentrate on their core competencies and to outsource their IT infrastructure management to specialist agencies.
New delivery models such as the Cloud, and technologies like server virtualization have made it an even more attractive proposition -- a win-win for client and service provider alike.
Cannily anticipating the trend, a company like NIIT Technologies is taking its focus on managed services to the next level by establishing Infrastructure Management Services (IMS) as a separate Business Unit.
In a special briefing for IndiaTechOnline, Arvind Mehrotra, President & Global Business Head, IMS, NIIT Technologies, shared some of the strategies the company has put in place for its IMS business, harnessing the trishul of Big Data, Cloud and Security.
Mehrotra explains that IT infrastructure typically consists of heterogeneous components such as complex server and storage environments, business applications, network and security environment, operating systems and tools, and databases. Management of such complex IT infrastructure is often a significant portion of Total Cost of Ownership (TCO). Organizations need their IT infrastructures to be available and performing optimally at all times.
"In today's digital world, one can see a shift in emphasis from controlled sharing to controlled access", he adds, "This access is increasingly sought from multiple devices not just from one desktop. Client platforms may range from laptops to tablets to smart phones."
In recent years, NIIT has brought its IMS expertise into play on behalf of some of the world's most critical operations:
- EuroStar, the high speed train service that directly links the UK to France and Belgium via the Channel Tunnel turned to NIIT to connect all client offices and stations through a new Wide Area Network (WAN); to set-up a helpdesk to provide multi-lingual support for operations in the UK, France, Belgium, Switzerland and the Netherlands. NIIT provided a turnkey solution towards Infrastructure Management, Apps Development and Maintenance, Wide Area Network (WAN) design and implementation that included all gates, kiosks and other customer-facing interfaces.
- In another use case, a US based public gaming corporation that owns and operates over 50 casinos, hotels, and seven golf courses turned to NIIT for technology infrastructure support in the US that included robust, and tested network and servers; storage back-up and IT service management. The client also need a partner who would ensure that regulatory approvals are received in all jurisdictions where it operates.
- Nearer home NIIT has been entrusted by the Airports Authority of India with its airport modernization plan for 10 airports in India. Starting with Chennai last year,NIIT is helping to set up Airport Operations Control Centres (AOCC) and Data Centres in each airport sharing a common Airport Operational Database (AODB). The solutions involving Airport Management System and Resource Management System supplied by SITA have been implemented and integrated with the existing key airport systems..
Managed IT infrastructure increasingly makes sense to many corporations particularly those with large customer facing operations and NIIT is showing that the India brand of IMS is a respected and sought after service.
More reading here