Bangalore, September 17, 2014: A study by the National Association of Software and Services Companies (NASSCOM) finds that the Indian Business Process Management industry has been a $ 23 billion revenue earner this year.
Says R. Chandrashekhar, President, NASSCOM: “The Indian BPM industry continues to evolve and grow extensively. The industry has transformed from its humble beginnings a decade back, into the nerve centre for BPM related activities for the globally inter-dependent economy. Over the last year, with global corporations requiring differentiated and focused solutions, Indian BPM players have transformed their approach by becoming transformational partners rather than executional partners. The services being offered are therefore, tailor-made for customer requirements, providing unparalleled value proposition to the business.”
At $ 23.2 billion of revenues in FY 2014, the BPM industry continues to evolve. Strong platform play and the emergence of new markets and verticals led to an exponential growth of the segment. The highlight of the year was the growing knowledge services segment followed by the marketing & data analytics and legal services domain. Major BPM firms also focused on transforming business processes through the use of new technology thereby leading to the creation of newer business models and services.
NASSCOM also announced the top BPM exporters in India for the year 2013- 14 ( see chart above). The list is topped by Genpact Ltd. followed by Tata Consultancy Services Ltd. And Serco Global Services in the second and third position respectively .