Singapore, September 22, 2016: Top digital solutions providers, IBM & Amdocs will be sharing innovative digital solutions for telecoms operators to deliver excellent services to their consumer and enterprise customers at Customer Experience Management (CEM) in Telecoms World Summit 2016 which will be held on Octobe 20 and 21 in Singapore.
IBM is a globally integrated technology and consulting company headquartered in Armonk, New York. With operations in more than 170 countries, IBM attracts and retains some of the world's most talented people to help solve problems and provide an edge for businesses, governments and non-profits. Innovation is at the core of IBM's strategy. Today, IBM is focused on helping organisations embark on their Cognitive journeys, built on a strong foundation of Cloud, Big Data & Analytics, and Security. IBMers are working with customers around the world to help them become cognitive businesses -- by applying the company's business consulting, technology and R&D expertise to develop systems that think, learn, unlock the value in all data, and uncover insight and expertise in every decision. Top Telcos in the world engage IBM to analyze data, voice, SMS and smartphone app data in real-time to measure and improve the customers' journey across all channels and services - to leverage customer insights, operationalize real time offers to enhance customer experience. More information on IBM here
Amdocs (www.amdocs.com) is the market leader in customer experience software solutions for the world’s largest communications, entertainment and media service providers. For more than 30 years, Amdocs solutions, which include BSS, OSS, network control, optimization and network functions virtualization, coupled with professional and managed services, have accelerated business value for its customers by simplifying business complexity, reducing costs and delivering a world-class customer experience. The Amdocs portfolio enables service providers to capture the world of digital immediacy by operating across digital dimensions to engage customers with personalized, omni-channel experiences; creating a diversified business to capture new revenue streams; becoming data empowered to make business and operational decisions based on insight-based and predictive analytics; and achieving service agility to accelerate the fast rollout of new technologies and hybrid network services. Amdocs and its more than 24,000 employees serve customers in over 90 countries. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $3.6 billion in fiscal 2015.
Other companies showcasing their products and services at this event are: SAP , TIBCO Software, NICE , Sorriso Technologies, TEOCO and Verint.
Link to the conference website